Terms & Conditions

When you purchase from www.thewhiteshop.com.au you agree to be bound by these terms and conditions of sale. By placing an order, you agree to the conditions listed below as amended from time to time.

If there is any uncertainty with these terms and conditions, please contact The White Shop before the completion of any purchase.

The White Shop Shipping & Delivery Policy

Stock permitting, The White Shop will dispatch your goods within 4 days of receiving your order or after funds have cleared. Goods are shipped via Australia Post to all areas of Australia. As delivery times vary from area to area, it is expected your goods will arrive within 5-7 days, sooner if you live in a metro area, however postage times cannot be guaranteed.

If an item is temporarily out of stock, we will notify you by email with an estimated time of arrival.

All orders are shipped at a Flat Rate of $15.00 Australia Wide. We use Registered Post where possible unless the costs are prohibitive and regular parcel post will be used.

Registered Post will ensure your goods will be received and are insured. If your parcel arrives when you are not at home, a card will be left in your letterbox advising you to collect your parcel from your local post office.

PLEASE NOTE: If you would like to order items such as pillowcases only. Please email me beforehand and I can issue you with an invoice and the cost of shipping for these light-weight items separately. This way, you will not be overcharged for shipping. Your item will then be sent to you by regular post.

The White Shop is not responsible for service transit time. This information is provided by the carrier and excludes weekends and holidays. Note that transit times may vary, particularly during peak periods.

International orders – please email us for postage rates and delivery times prior to checking out. Before purchasing, please check your countrys taxes/duties which may be payable BEFORE you order, as we cannot be responsible for additional charges you may incur when your goods are received.

Refund Policy

The White Shop sources high quality product from our supplier. However, on occasion, small faults may occur. The White Shop guarantees to replace any product, which has a manufacturing fault.

You may return your product/s to The White Shop for exchange on faulty items or refund within 7 days of receiving your product. However, they must be returned unused, unwashed and in original packaging. Please make sure to check your items when you receive them and before washing. Any discrepancies with orders must be notified to us within 7 days of receipt of the product by phone, email or in writing. Products must be returned to the following address, at your own cost, with your despatch note to:

The White Shop Australia
PO Box 3263
North Strathfield NSW 2137
Australia

When we have received the products, we will notify you. Delivery costs will be refunded if the return is a result of our error.

Cancellation

If you wish to cancel your order, please notify us immediately. If you cancel your order 2 days after it was placed, we reserve the right to charge costs which may be incurred by us in relation to your order. These costs will not exceed more than 50% of the total price of your order.

GST Policy

All prices quoted at www.thewhiteshop.com.au are inclusive of GST.

Secure Online Ordering

The White Shop Australia has a secure online shopping cart. All information provided is secure and will be treated with the strictest confidence.

If you prefer to order/pay by mail, please email your order to: sales@thewhiteshop.com.au then mail your payment (with a copy of your email) to: PO Box 3263, North Strathfield NSW 2137 Australia.

The White Shop accepts Visa, Mastercard, cheques, money orders and direct deposit. Your goods will only be despatched once payment has been c The White Shop before the completion of any purchase.